Every employee’s morale is directly influenced by you, the entrepreneur. If you want them to work hard for you, first you need to work hard for them. If you want them to treat your customers well, first you need to treat them well. The way you treat your employees will set how they treat others. It's important to make sure all of your employees should know, they are not just your customer service representatives but also, they are the one who should understand the way they should talk to, interact with, and solve problems of customers. Provide employee training that gives your staff the tools they need to carry good customer service all the time. You may train your staff to some of the following things.
To show Respect: Never show your disappoint emotions to customers that lead them to feel unhappy. Don't treat customer according to your mood. Just make sure the customer is really satisfied all the time.
To be Responsive: Each salesman should know about what they're selling. In order to provide good customer service, you need to know what you're selling, inside and out.
To be Friendly: As they say, customer service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customer want to see and hear when they ask for help. Use your best judgment. Smile even if the customer does not deserve it.
To be Listener: Listening is one of the simplest secrets of customer service . Customers feel like you are more interested and sincere when you use their name. They feel special if salesman remember them by name, but make sure you pronounce it properly!
To ask for Feedback: You may be surprised to know what your customers think about your business, product, and services. You can use surveys, feedback forms, and questionnaires to get feedback from customers. Also try to make a common practice to use those feedback in your business.
- Be reliable and
punctual: Arrive at work on time and be reliable in meeting deadlines and
completing tasks.
- Communicate effectively:
Communicate clearly and effectively with your colleagues, superiors, and
clients.
- Be proactive: Take
initiative and be proactive in finding solutions to problems or improving
processes.
- Continuously
improve: Continuously improve your skills and knowledge to stay current in
your field.
- Be a team player:
Be willing to collaborate and work well with others, contribute to the
team's success, and be respectful of others' opinions and ideas.
- Be accountable:
Take responsibility for your actions and be accountable for your work.
Even if you think the perception of your customer is wrong,
EXAMPLES,
Amel's Restaurant, Pittsburgh, PA; My friend and I returned to a restaurant
Southwest Airlines stands for freedom [to fly] and we are committed to providing our Customers with something different in the airline industry. I am a fan of Southwest Airlines for superior customer service, even the senior pilot does not hesitate to serve the customer that just make feel customer special.
Nordstrom is offering the best possible service, selection, quality, and value. I love Nordstrom return policy. They do not have cumbersome policy and procedure for return.
Walt Disney is a magical place that describes its environment by stating, 'We create happiness'.
Note: Try to do differentthan others that make them feel more special.
Note: Try to do different
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